Sanglah Hospital, Bali

Sanglah Hospital, the largest of the 33 hospitals in Bali, is a 738-bed government-owned facility that serves as a referral hospital for the provinces of Bali, Nusa Tenggara Timur (NTT) and Nusa Tenggara Barat (NTB).

Sanglah HospitalThe hospital offers an extensive range of specialist services (including cardiology, intensive care, burns and trauma) and a busy accident and emergency service – as well as more routine obstetrics and gynaecology, surgery, medicine, paediatrics and diagnostic services.

In addition to primary health services, the hospital also provides education and training of health staff and R&D in clinical medical science and treatment.

Location

Located in Denpasar, the capital city of Bali, Sanglah Hospital’s grounds cover a large site on Jalan Diponegoro, one of the main streets in Denpasar, and can be reached by taxi, bike or walking. The centre of commerce, education, industry, and tourism, Denpasar has been at the heart of much of the island's growth and wealth over the last half century.  In recent years, its population has increased substantially; current estimates are over 1 million people, two thirds of which are Hindu, with Islam the largest minority religion. In contrast to the island's exclusively tourist sectors, Denpasar presents a very modern vibe – its markets, beaches, restaurants and State Museum are major attractions.

Assistance requested

Sanglah Hospital is pursuing international ISO accreditation and requires technical training in a range of specialist fields to  improve services and meet requirements for standardisation and quality assurance.

Impact

Through the Australian Volunteers program, an Australian Government initiative, Sanglah Hospital staff have been supported to improve nursing care, patient management, intensive care nursing and infection control. A total of 14 Australian volunteers have worked as mentors and colleagues over 10 years. One patient-centred care innovation instituted by the hospital and volunteers, the Handover Card system, was extended across Indonesia’s public hospitals and won a quality award in 2010.